Legal
Refund and Cancellation Policy
Effective date awaiting owner confirmation. Live payments are disabled; test payment controls do not collect real funds. The policy below is not presented as legally finalized.
Effective date
To be confirmed. At MyBiografa, we want every customer to feel confident entrusting us with their personal story. We aim to provide clear communication, professional service and fair treatment throughout every project.
1. Orders and payments
MyBiografa currently accepts orders without collecting payment through the website. Placing an order does not mean that a payment has been made or that paid production has begun. If payment facilities are introduced, the applicable price, payment terms and any relevant refund conditions will be disclosed before payment is taken. Premium Legacy Book orders require an individually prepared quotation. No payment is due until the customer has received and accepted the confirmed quotation and the applicable payment terms.
2. Cancellation requests
Customers may submit a cancellation request through their account or by contacting MyBiografa. Submitting a request does not automatically cancel the order. MyBiografa will review the request and notify the customer whether it has been accepted. Where work has not started, cancellation will ordinarily be accepted, subject to any applicable legal requirements and any clearly disclosed terms accepted by the customer. Where work has started, MyBiografa will consider the work completed, costs reasonably incurred, the stage of production and the customer's legal rights before determining any refund due.
3. Refund eligibility
If a customer has paid for a service and an eligible refund is approved, the refund will be processed using the original payment method where reasonably possible and permitted by the payment provider. Any refund amount will be determined in accordance with the applicable law, the agreed service terms and the circumstances of the case. Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.
4. Delays or failure to deliver
If MyBiografa cannot deliver an agreed service, or a material delay occurs, we will inform the customer and discuss an appropriate remedy. Depending on the circumstances and applicable law, this may include revised delivery arrangements, a partial refund or a full refund.
5. Quality concerns and revisions
Customers should raise concerns about a delivered biography or manuscript promptly, describing the issue and the outcome they are seeking. MyBiografa will review the concern against the agreed scope of work and the revision terms disclosed for the purchased package. Where appropriate, we may offer corrections, revisions or another legally appropriate remedy. This section does not restrict any statutory rights the customer may have.
6. Refund processing
Where a refund is approved, MyBiografa will explain the amount and the expected processing arrangements. Actual processing times may depend on the payment provider and the customer's financial institution. A refund request or internal refund record is not confirmation that money has been returned. The customer will be notified when the refund has actually been processed.
7. Contact
Customers may contact StraDev Company Limited, the business behind MyBiografa, at stradevconsultancy@gmail.com or through the website contact form to ask questions about cancellations, refunds or an existing order. The business location is Nairobi, Kenya. Email verification, delivery and response times have not been independently confirmed.